Archive for February, 2008

Staples - That was easy….NOT

Feb 28, 2008 in Uncategorized, Business, London, London

I just had th strangest call.  I ordered some stuff from staples online in the UK about a week ago.  They said they would deliver it. It’s never shown up.  I called them to find out what was going on. The rep couldn’t find the order.  I checked online and it’s in my order history. He says “that happens sometimes, check your credit card statement. We probably didn’t charge you so we’ve erased the order.”

me….”HUH? So it’s like it doesn’t exist although it’s in your system?”

Him “Yes, sorry.  You can either re-order through me or put in a new order online”

Unbelievable - almost as bad as IKEA…

Busy days… and an IKEA update

Feb 25, 2008 in Uncategorized, Personal, London, London, Pikum

It’s 10:56PM. I’m finishing my PIkum workday. I started at about 8:40AM.  About 14.5 hours…. Not bad - and I still feel as though there is a ton to get done (maybe that’s because there is!). At least, we’re into the fun part which is building towards launch. I’ll be sharing some news soon on the Pikum front as there are some major events happening which we’ll be ready to announce publicly in the next week or so… stay tuned!

Araz also asked me to provide an update on my friends at IKEA. It’s funny - they have an add here that goes “doink, doink, doink…..” and eventually ends showing them testing beds and says “doink knows that beds arent’ just for sleeping”.  Amusing right?  Tell you what, The only doinking I’d like to do is to take a 4 x 4 and doink IKEA’s service and operations teams over the head!  It’s now close to 6 weeks since I placed my order and I still don’t have my wardrobe cabinets.  Mind you, I do have all the stuff to go in them… which is further cluttering our place, but no cabinets.

I was super excited to receive a call today from someone who said they were with IKEA delivery (just wait). They said they could bring them on the 4th…. of March - of course, I leave for South Africa on the 3rd and won’t be back until two weeks later.  I asked if they could do it on the 3rd… This is when I heard - well IKEA only releases it to us on the 3rd, and we’re all booked that day… Huh? IKEA releases to you - aren’t you IKEA? “no- we’re a contract delivery service” - me… “but you said you were IKEA delivery.” rep “we are”… ME -”I AM GOING CRAZY!”…

So no way to get it on the 3rd withouth having a brother who’s an SVP out IKEA or something (maybe that wouldn’t even help).  I ask about getting it the Monday after we get back - the response “sorry, we only deliver, Tuesday, Thursday, and Saturday for IKEA” - Me - “well who delivers on Monday -  can you transfer me to them?” Rep- “sorry sir, it’s just us and that’s all we do”

IKEA -doinking bad customer service… that’s the update.

My Turn: Mambo On My Mind | Newsweek My Turn | Newsweek.com

Feb 25, 2008 in Uncategorized

My Turn: Mambo On My Mind | Newsweek My Turn | Newsweek.com

Great to see our Master from Timothy Dwight getting some press in Newsweek. T is one of the coolest guys I know.  I will never forget seeing him working out at Payne Whitney Gym lifting weights in a button down shirt!

From ZDnet - interesting analysis of the network Loic Le Meur has through his investors

Feb 19, 2008 in Uncategorized, Entrepreneurship and Venture Capital, London, London, Friendent, Pikum

With friends like these… how can Seesmic fail? by ZDNet’s Steve O’Hear — “Having secured $5.5 million of funding from investment group Atomico (Skype’s Niklas Zennstrom, Janus Friis and co.), Loic Le Meur admits he didn’t need the money. And yet he’s enlisted a further twelve individual backers for his new startup Seesmic — which has been described as “Twitter for video” — the list of which is peppered with the names of some of Silicon Valley’s most successful and well connected entrepreneurs.”

I found this article fascinating for a number of reasons, and thought I’d write about three of them

1. It illustrates why taking smart money from connected people makes sense, even if you take a little extra dillution. I have heard young entrepreneurs who are hesitant to expand a round because of a small amount of extra dillution. Taking the small extra dillution while having the buy in of people with great networks who will be willing to reach out through those networks to the benefit of the business is well worth the dillution. Seeing someone as succesful as Loic do this is a clear demonstration that it is a winning strategy.

2. It’s really interesting to see the interconnectedness of the valley / venture community. As I’ve been meeting with people in London over the last month, I’ve come to realize that even in a city like London, the core entrepreneur / VC / Service provider eco system is relatively small. There are networks within the network. Let’s call places like Silicon Valley, Seattle, Raleigh Durham, London, New York, Boston, Beijing - etc… Venture Hubs. I think that within each hub, there are what I would call dominant strong networks. These are the networks of the most active, currently succcesful people. Think of them as the top tier VC’s, entrepreneurs they’ve funded, and the vendors that serve those companies (Lawyers, accountants, bankers, etc). I think that once you become part of this network (well represented by the network graph in the article) you come to realize that most people within that network know one another - that’s why I would term it a strong network. From those networks, you also have much larger, let’s call them passive loose networks. These are composed of the more casual acquainenances, employees etc. who often have connections to the strong dominant network in the venture hub, but aren’t a part of it (by being directly involved). Within each venture hub, I think entrepreneurs who can become part of the strong venture hub (by engaging members as investors, advisors, etc) have a better chance of success. I also think that when someone is moving to a new venture hub - as Loic has with his move to the valley, and I have with my coming to London - there is an opportunity to provide value with the perspective and connections one has with the venture hub one has left. For instance, one of the people I met here is starting a company in the healthcare / IT field that might be a really good fit with what Connecticut Innovations funds… and he was looking at how it might be brought to the US. I was able to be helpful with an introduction.

I’ve always been really fascinated by networks and have a strong belief that the ability to build strong relationships and help others in one’s network is a strong indicator of one’s chance to succeed as an entrepreneur or venture investor. When I start with the Master’s in Applied Positive Psychology program at UPenn, it’s an area I hope to explore / research.

3. There is a disconnect between the idea that having a strong network in order to be able to start a business, and the fact that many succesful companies were founded by young entrepreneurs who started with a very limited network. I wonder if there is a correlation between how fast the company network grows and the chances for success, thus it’s not the network size at the start of the business, but rather the rate of change of network size / number of strong connections that is an indicated. Of course, this might not work with entrepreneurs who start with a large network - so maybe the answer is to look at rate of growth of number of strong connections with the company. This could come from new connections that become strong (strong meaning having a 1 degree separation from direct involvement - board, investment, partnership, advisor, etc), or from existing connections that move into this category. I’d be interested in what others think about these ideas, so please comment / send me your thoughts.

Some interesting statistics on online gambling participants

Feb 18, 2008 in Uncategorized, Business, Pikum, online gaming, online gambling

ECogra is an organization that promotes gaming regulation and assurance. They also do research around player behavior.  The results of their latest study have just been published.  It’s not surprising that the results include that most people who gamble online are looking for entertainment. After all, treated appropriately, gambling is a form of play / entertainment and it is for this reason that we participate in it.  Another point they make is that people who gamble online are also fairly active on message boards, one measure of social interaction. Again, this isn’t surprising to me as part of games and entertainment is the social interaction which is often involved.  Usually, when we talk about playing games, we implicitly mean with other people. In the real world gambling arena, this is well accounted for, and most adults visit gambling establishments with friends for a session of social entertainment.  Online, this is an experience which hasn’t been well replicated (yet), however I think that will change - as the eCogra survey points to, people who play online do want interaction with others.

Diary.com and Amy Winehouse

Feb 13, 2008 in Uncategorized, Personal, London, London

Kellee and I hung out with two London entrepreneurs last night, Justin Hsu and Keld van Shreven. If they don’t sound British, well, they’re not from here originally - Keld being a fellow South African, and Justin being from the US. First we got to see a sneak preview of Diary.com, the cool startup that they’re co-founders of. Promised to not reveal too much, but needless to say, go to Diary.com and sign-up so you’re notified when they go into beta - it will be a cool, social, and fun service.

From their nice digs, we went over to Shoreditch House, part of the Soho House family of clubs (there’s one in NYC too). We had some drinks (I had my first Orange Juice and Brandy - perfect cure for a cold according to Keld…seemed to work), and were having some food when who should appear but Amy Winehouse … Yes - that Amy Winehouse - and I’m telling you, the hair is bigger and better in real life.

Anyways, the night was fun and I look forward to hanging out with Justin and Keld in the future.

02/04/2008 INNOVATOR OF THE YEAR Higher One - Business New Haven

Feb 07, 2008 in Uncategorized, Higher One

02/04/2008 INNOVATOR OF THE YEAR Higher One - Business New Haven

Didn’t even know we were being considered :-) . It is nice to see this article about Higher One and great quotes from Miles, Dean, and Mark as well as from David Cromwell and Joe Mullinix, both of whom were instrumental in providing guidance to us in the earliest stages of the business (David continues to do so as a board member).

First Day in the Office

Feb 06, 2008 in Uncategorized, London, London, Pikum

Last Friday was the first day for the Pikum UK team in the office that’s been rented in Chalf Farm. 3 Desks, 2 windows and about 200-250 square feet of space (if that). Johannes was in town as well to celebrate the opening along with Per, Araz, and me. I’m sure we’re going to be amazed at what we accomplish in our small space.

Full House

Feb 04, 2008 in Uncategorized, Personal, London, London

And the answer  to the question about whether we brought too much stuff… I’ll let the pictures talk.

yeah - I like boxes

there weren’t enough boxes in the other photo, so I added some more…

Will it really fit?

how do you fit 50 boxes in 1 room… if you want to know, I’ve done it

wow - we had boxes left over from the living room to fit in here? Good thing we have high ceilings so we could stack them to fit a bed later!

Moving in day (written the day our stuff came - Jan 14)

Feb 04, 2008 in Uncategorized, Personal, London, London

ok - so I got a bit behind on posting :-)

Moving In Day

During the process of moving out of our house in CT, Kellee and I kept wondering whether it would all fit in the place in London.  Well, moving day is here and we get to find out. They’ve told us that they will first move all the boxes into the flat (all 833 square feet of it), then unpack them, then remove the boxes and rubbish (that’s right - no trash or garbage here).

Update: This seems to be working ok. They said they’d be done bringing stuff in soon….

Further update…

So - it’s all here… Wow - how is all this going to fit.

I thought that getting it all out of our house in CT was going to be the most stressful part. Seeing all these boxes accumulating and wondering if they’re all going to fit might actually be more stressful as if they don’t fit, I’m not quite sure what we’re going to do with them.

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