Staples - That was easy….NOT
I just had th strangest call. I ordered some stuff from staples online in the UK about a week ago. They said they would deliver it. It’s never shown up. I called them to find out what was going on. The rep couldn’t find the order. I checked online and it’s in my order history. He says “that happens sometimes, check your credit card statement. We probably didn’t charge you so we’ve erased the order.”
me….”HUH? So it’s like it doesn’t exist although it’s in your system?”
Him “Yes, sorry. You can either re-order through me or put in a new order online”
Unbelievable - almost as bad as IKEA…
March 1st, 2008 at 5:14 pm
[…] What have I been saying about using an independent dealer? Umm…that you should…read this person’s experience with Staples. Funny and not all at the same time. […]
March 13th, 2008 at 2:49 pm
It’s amazing how many massive companies in this world expect you to chase them with your money in hand! It’s like they don’t need it. I say…Go independent!